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Privacy Policy

OHH SO CLEAN (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you contact us, request a quote, or use our cleaning services in Wallerawang, Lidsdale, Portland, Lithgow, and surrounding areas.

1. Information We Collect

We collect personal information directly from you when you:

  • Submit a “Request a Call Back” form

  • Contact us by phone or email

  • Request a quote

  • Use our cleaning services

The information we may collect includes:

  • Name

  • Phone number

  • Email address

  • Location / address

  • Service type (Commercial, Domestic, Insurance, NDIS)

  • Any additional message or information you choose to provide

For insurance-related clients, we may also receive limited information required to provide approved cleaning support (e.g., injury-related cleaning needs).
We do not request or store medical records.

2. How We Use Your Information

We use your personal information to:

  • Contact you regarding your enquiry

  • Provide cleaning quotes

  • Deliver the cleaning services you have requested

  • Communicate about bookings, changes, or updates

  • Manage insurance-approved cleaning services (where applicable)

  • Maintain business and service records

We do not sell, rent, or share your personal information with third parties for marketing.

3. Insurance & Injury-Related Cleaning

For personal injury or medical claim clients, we may receive basic details from your insurer or case manager to support your approved cleaning services.
This may include:

  • Your name

  • Contact information

  • Service approval details

We only use this information to provide the required cleaning service.

4. How We Store Your Information

Your information may be stored securely in:

  • Email communications

  • Phone contact lists

  • Booking or scheduling tools

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

5. Website Forms

When you submit your details through our website form, the information is sent directly to us for the purpose of contacting you about your enquiry.
No payment details are collected through the website.

6. Third-Party Services

We may use trusted third-party providers such as:

  • Email hosting

  • Website hosting

  • Insurance case managers (for approved clients)

These providers may have access to technical data only as required to perform their services.
They do not have permission to use your information for their own purposes.

7. Your Rights

You may request to:

  • Access the personal information we hold about you

  • Update or correct your information

  • Request deletion of your information (unless required for legal, insurance, or business records)

To make a request, contact Tracy Marshall at:
tracyleemarsh68@gmail.com
0412 918 996

8. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on our website.

9. Contact Us

For questions about this Privacy Policy or how we handle your information, please contact:

OHH SO CLEAN
Tracy Marshall
Phone: 0412 918 996
Email: tracyleemarsh68@gmail.com
ABN: 38 712 169 556